FAQ

Q. How do I place an order?

A. Please see our How to Order page, or visit our Contact page to speak with one of our sales engineers. Orders are placed through email.

Q.  How can I pay for my orders?

A. We welcome payment by Paypal or bank transfer.

Q. I would like to get a sample of your products.

A. NTKJ cannot provide free samples of our products. If you would like to try our products, please make an order. Our standard products can be purchased from just one unit.

Q. Do you have an agent in my country?

A. NTKJ operates out of Tokyo, Japan, and all international orders are placed through our Tokyo headquarters.

Q. How long does it take for orders of standard products to be delivered?

A. Products that are in stock will ship in about a week. Products that are out of stock will ship in about 2-4 weeks.

Q. How long does it take to make a custom mold?

A. It takes between 4 to 10 weeks for a custom mold to be created. The length varies depending on the specification of the custom mold.

Q. I couldn’t find the product I was looking for on your website, what should I do?

A. NTKJ accepts requests for custom products. Feel free to consult us about your ideal product.

Q. Is there a MOQ (minimum order quantity)?

A. For our standard products, orders can be placed from one unit.

Q. Can you cut / add a hole / modify standard products?

A. Yes, depending on the modification. Please ask for specifics. Additional charges may apply.